About Business Mic — With Daudi Mugabi

About Business Mic

Every business lesson has a story behind it.

Business Mic creates room for entrepreneurs, executives and industry experts to talk honestly about the decisions, setbacks and turning points that shaped their work.

Formal portrait of Daudi Mugabi
The most useful lesson often appears after the obvious answer.
Daudi Mugabi · Host
225+ Published conversations
Since 2015 Long-form business insight
Global voices Entrepreneurs and leaders

Why it exists

It began with a gap I had felt myself.

The idea for Business Mic grew from my own early experience of trying to build without enough reliable guidance.

In 2006, entrepreneurial setbacks showed me how expensive it can be to learn only through trial and error. I began imagining a place where people who had already travelled the road could speak candidly about what worked, what failed and what they would do differently.

Business Mic eventually launched in 2015. Since then, the purpose has remained simple: make hard-earned business experience easier for other people to access and apply.

2006

The idea takes shape

Early entrepreneurial lessons reveal the need for more honest, accessible business guidance.

2015

The microphone opens

Business Mic launches as a home for thoughtful conversations with people doing the work.

Today

The archive keeps growing

More than 225 conversations now connect listeners with experience from across industries and borders.

How we approach the conversation

Useful insight rarely arrives as a polished soundbite.

Business Mic goes beyond the success story to explore the judgment, uncertainty and learning behind it.

01

Candour over performance

The conversation makes room for setbacks, trade-offs and unfinished thinking—not only the version that looks good afterwards.

02

Experience over theory

Ideas matter most when guests can show how they held up in real organisations, under real pressure and with real consequences.

03

Practical value

Every episode should leave the listener with a clearer question, a useful principle or a better way to approach the work.

Daudi Mugabi hosting the Africa Customer Experience Leaders Forum

About the host

Daudi Mugabi asks questions from inside the work.

Daudi is a business interviewer and customer experience practitioner with more than 15 years across customer experience, marketing, operations and corporate affairs. That breadth shapes the questions he asks: what really happened, why it mattered and what someone else can learn from it.

His interviewing style is patient, curious and practical. Guests are given the space to move beyond rehearsed answers and explain the thinking behind their decisions.

Business practitioner Experience across strategy, customers, communication and operations.
Long-form interviewer More than 225 published conversations with leaders and entrepreneurs.
Customer experience specialist Focused on how organisational decisions translate into customer and commercial outcomes.
Speaker and community leader Committed to learning, service and helping ideas travel further.
Learn more about Daudi

Who it is for

For people learning to build, lead and grow.

You do not need to be a founder to find value here. You only need to be serious about understanding how business decisions are made.

01

Entrepreneurs and business owners

For people building from the ground up, testing ideas, recovering from setbacks or preparing for the next stage of growth.

02

Executives and team leaders

For leaders working through questions of culture, performance, customer experience, innovation and organisational change.

03

Ambitious professionals

For people developing their judgment, considering entrepreneurship or looking for a wider view of how organisations work.

Continue the conversation

Start with one good conversation.

Browse the archive and choose the business question that matters most to you now.