Lynn is the Chief Customer Officer of ClearAction Continuum. She has experience leading company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where her roles included VoC Manager, Customer … [Read more...]
172: Lynn Hunsaker – The impact of business silos on Customer Experience
171: Rebekah Kabugo Mugisha – Putting customers at the centre of business strategy
Rebekah is the Customer Experience Manager of the National Social Security Fund; a quasi-government agency responsible for the collection, safekeeping, responsible investment, and distribution of retirement funds from employees of the private sector … [Read more...]
170: Victor Songa Musiwa – Enhancing Customer Experience through Business Process Management
Victor is a Customer Experience Professional passionate about leveraging information systems as a tool for achieving strategic and operational excellence. He has over 10 years working experience in business-focused IT environments covering … [Read more...]
169: Craig Stoss – The impact of Artificial Intelligence on Customer Experience
Craig is the Director of CX Services at Partnerhero. He has worked closely with Support, Services, Success, Development, and Marketing teams on topics like CX Processes, Scaling Global Teams, Software Engineering, IT Service Management, and … [Read more...]
168: Amanda Akushie – Using Customer Experience as a strategic tool to build Brand loyalty
Amanda is a customer experience (CX) consultant and coach with over 10 years of experience in the customer service industry. Her background and experience include Customer Experience and Digital Marketing Strategy Design, Implementation, Monitoring … [Read more...]
167: Rob Dwyer – Enhancing Customer Experience through Contact Centers
Rob leads client engagement at Customer Direct and Happitu, a software division of Customer Direct. In this episode, we discuss how businesses can enhance their Customer Experience through Contact Centers.Rob also hosts the Next in Queue podcast, a … [Read more...]
166: Jonathan Daniels – The State of Customer Centricity in 2023
Jonathan is the co-founder of CX-Brussels and the Director of CX-Centric. After over a decade of managing large IT and Organisational Transformations programmes Jonathan realised that we were missing something. He began to deliver using Agile … [Read more...]
165: Nicholas Hirya – Leveraging Customer Insights to gain a competitive advantage
Nicholas is the Customer Insights Manager at Movit Uganda. He has over a decade of experience in marketing, sales, and customer insights across FMCG, Consumer tech, and Startups. He is also a member of the Uganda Marketers Society where he serves as … [Read more...]
164: Oluwatobi Kola-Sodipo – Improving Customer Experience in Africa through a Community of Professionals
Oluwatobi is a Hospitality professional with experience in diverse industries. She has worked in multi-national companies, with a track record of improving customer satisfaction, resolving problems, and driving overall business productivity. She has … [Read more...]
163: Ashley Micciche – Transitioning small business owners successfully into retirement
Ashley is the CEO of True North Retirement Advisors, an independent financial advisory firm managing $230 million in client assets, and located just outside of Portland, Oregon.Ashley specializes in designing, building, and implementing … [Read more...]
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