Federico Cesconi is the co-founder of Sandsiv, a software-as-a-service solution, powered by Artificial Intelligence (AI), to help companies around the world to properly measure Customer Experience (CX) and actively manage Customer Journey (CJ). In … [Read more...]
191: Federico Cesconi – Strategies for Effective Customer Experience Management
190: Gregorio Uglioni – Unveiling 2023’s Trends and Transformations in CX Insights
Gregorio Uglioni is the Head of Business Transformation at Kantonsspital Winterthur, a seasoned leader in driving impactful business and digital transformations. With a solid track record in delivering measurable results, Gregorio brings a wealth of … [Read more...]
189: Qaalfa Dibeehi – Sustainability and Customer Experience
Qaalfa Dibeehi serves as the Managing Partner at Human2outcome (H2O), a firm specializing in behavioral transformation through corporate education, training, and executive coaching. His leadership extends from his previous role as the Dean of the … [Read more...]
188: Shorouk Ali – Enhancing CX through Customer Insights Mastery
Shorouk Ali is a dedicated researcher and seasoned CX professional boasting over a decade of expertise across diverse industries such as Banking, F&B, Real Estate, Consulting, and Healthcare. In this episode, she delves into the crucial role of … [Read more...]
187: Micheu Njiru – Key principles for developing a customer-centric culture
Micheu Njiru is the Director of Customer Excellence at KCB Bank Group. With a wealth of experience, Micheu is a dedicated advocate for fostering unparalleled customer experiences within business landscapes. He shares invaluable insights, drawing from … [Read more...]
186: Ilenia Vidili – Unveiling the Path to Customer-Centric Transformation
Ilenia Vidili, is a dedicated customer-centricity advisor, renowned keynote speaker, and the author behind "Journey to Centricity." Drawing from a rich tapestry of experience spanning over a decade across business-to-consumer and business-to-business … [Read more...]
185: Waleed AlHamdan – Building an Organization Around Customer Needs
In this episode, we delve into the realm of customer-centricity with Waleed AlHamdan, a seasoned CX professional whose career spans pivotal roles in both local and international organizations. From Vice President and Director to Board member and … [Read more...]
184: Andrew Tsuro – How to influence an audience through effective communication
Andrew Tsuro is a thrice distinguished Toastmaster (DTM) and TEDx coach, who brings a wealth of experience and expertise to the table. In this episode, Andrew unpacks the art of structuring a speech or presentation that not only engages the audience … [Read more...]
183: Dr. Lucy Kiruthu – The role of every individual in delivering an exceptional experience
Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stanford Seed … [Read more...]
182: Pauline Kariuki – Fostering a customer-centric culture through employee engagement
Pauline is an accomplished Customer Experience Professional, Trainer, Consultant, and Coach with over 15 years of corporate experience in financial services, management consulting, and humanitarian services. In this episode we discuss the various … [Read more...]
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