Claire Boscq is a keynote speaker and creator of the BizShui™ Method. In this episode, Claire shares invaluable insights on breaking into the world of keynote speaking and finding your niche topic. She also highlights how the BizShui™ Method can … [Read more...]
192: Claire Boscq – Enhancing Customer Experience Through Workplace Feng Shui
191: Federico Cesconi – Strategies for Effective Customer Experience Management
Federico Cesconi is the co-founder of Sandsiv, a software-as-a-service solution, powered by Artificial Intelligence (AI), to help companies around the world to properly measure Customer Experience (CX) and actively manage Customer Journey (CJ). In … [Read more...]
190: Gregorio Uglioni – Unveiling 2023’s Trends and Transformations in CX Insights
Gregorio Uglioni is the Head of Business Transformation at Kantonsspital Winterthur, a seasoned leader in driving impactful business and digital transformations. With a solid track record in delivering measurable results, Gregorio brings a wealth of … [Read more...]
189: Qaalfa Dibeehi – Sustainability and Customer Experience
Qaalfa Dibeehi serves as the Managing Partner at Human2outcome (H2O), a firm specializing in behavioral transformation through corporate education, training, and executive coaching. His leadership extends from his previous role as the Dean of the … [Read more...]
188: Shorouk Ali – Enhancing CX through Customer Insights Mastery
Shorouk Ali is a dedicated researcher and seasoned CX professional boasting over a decade of expertise across diverse industries such as Banking, F&B, Real Estate, Consulting, and Healthcare. In this episode, she delves into the crucial role of … [Read more...]
187: Micheu Njiru – Key principles for developing a customer-centric culture
Micheu Njiru is the Director of Customer Excellence at KCB Bank Group. With a wealth of experience, Micheu is a dedicated advocate for fostering unparalleled customer experiences within business landscapes. He shares invaluable insights, drawing from … [Read more...]
186: Ilenia Vidili – Unveiling the Path to Customer-Centric Transformation
Ilenia Vidili, is a dedicated customer-centricity advisor, renowned keynote speaker, and the author behind "Journey to Centricity." Drawing from a rich tapestry of experience spanning over a decade across business-to-consumer and business-to-business … [Read more...]
185: Waleed AlHamdan – Building an Organization Around Customer Needs
In this episode, we delve into the realm of customer-centricity with Waleed AlHamdan, a seasoned CX professional whose career spans pivotal roles in both local and international organizations. From Vice President and Director to Board member and … [Read more...]
184: Andrew Tsuro – How to influence an audience through effective communication
Andrew Tsuro is a thrice distinguished Toastmaster (DTM) and TEDx coach, who brings a wealth of experience and expertise to the table. In this episode, Andrew unpacks the art of structuring a speech or presentation that not only engages the audience … [Read more...]
183: Dr. Lucy Kiruthu – The role of every individual in delivering an exceptional experience
Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stanford Seed … [Read more...]
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